Shipping policy

1. Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Domestic Shipping:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

International Shipping:

  • Standard International Shipping: 7-21 business days
  • Express International Shipping: 3-7 business days

3. Shipping Carriers

  • We use a variety of shipping carriers, including but not limited to UPS, FedEx, and USPS.
  • The choice of carrier is determined by shipping destination and service availability.

4. Shipping to P.O. Boxes

  • Some carriers have limitations around shipping to P.O. Boxes. Please provide a physical address where possible to avoid delays.

5. Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes

  • [Online Shop Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

  • [Online Shop Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

8. Returns Policy

  • Our returns policy can be found here. Please review our returns policy for details on how to initiate a return if needed.

Contact Us

  • If you have any questions or concerns regarding shipping, please contact us at [customer service email] or call us at [customer service phone number].